TERMS & CONDITIONS

The general terms and conditions on online shopping are designed in accordance with the Consumer Protection Act (ZVPot), the Consumer Protection against Unfair Business Practices Act (ZVPNPP), based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic commerce. The online store is managed by the company
CREATIVEHEALTH4U, Mateja Kržan S.P. (hereinafter also the provider)
Rožna dolina c. II/11a
1000 Ljubljana
Slovenia
The company was entered in the Business Register of the Republic of Slovenia on 27th March 2020.
DS: SI31200605
Registration number: 8629455000
E-mail: contactme@creativehealth4u.com
The buyer is bound by the general conditions that are valid at the time of purchase (placing an online order).

1. Purchase process

Technical steps leading to the conclusion of a sales contract
The following technical steps are available to the user (buyer) in the purchase process:
1. search for an individual product,
2. product selection for purchase,
3. determining the quantity of products to be purchased in the shopping cart,
4. review of the final price of the selected product in the selected quantity,
5. order confirmation,
6. awarding the contract.

Technological means that enable the identification and correction of errors before placing an order
Before confirming your purchase, you can review the information entered again and you can change it, if necessary.
Order accepted
After placing the order, the user (buyer) receives a notification from the provider by e-mail that the order has been accepted. Except for the possibility of cancellation, the user (buyer) cannot change the content of the order after placing the order.
Order confirmed
Upon confirmation of the order, the provider informs the user (buyer) by e-mail about the successfully placed order. The purchase contract on the purchase of the ordered products between the user (buyer) and the provider is irrevocably concluded at this stage (see point 5). The contract is concluded in English language.
The purchase contract (order) is stored in electronic form on the provider’s server and is accessible to the buyer with a written request by e-mail to hello@creativehealth4u.com The invoice is kept at the company’s headquarters.
Changing the order
The customer can cancel or change his order by placing a new order with new data on the website, and send a request to cancel the previous order to the e-mail address order@creativehealth4u.com

2. Delivery

The purchase confirmation is automatically sent to the user’s (buyer’s) electronic account upon receipt of the card or PayPal payment. In the case of payment by proforma invoice, the confirmation will be sent to the user’s electronic account within 72 hours of receipt of payment. Data for access to the digital product will be sent 1 day before the start of the CREATIVEHEALTH4U service to the customer’s e-mail address.

3. Payment options

In the online store we offer the following payment options:
• by bank transfer (proforma invoice): after the confirmed order, you will receive a proforma invoice, and the order will be shipped within 72 hours after the inflow is visible on our bank account.
• Payment by card payment: online when placing the order
• payment with PayPal
After placing your order by choosing to pay ‘by proforma invoice’, you will receive all the complete information you need for the transfer by e-mail.
Payment by proforma invoice is made to a current account opened with NLB d. d., with the following information:
CREATIVEHEALTH4U, Mateja Kržan S.P.
Rožna dolina c.II/11a
1000 Ljubljana
Slovenia
TRR: SI56 3400 0102 0688 878
BIC: KSPKSI22XXX
The deadline for payment by proforma invoice is 8 working days after receipt of the proforma invoice. If the proforma invoice is not paid within this time, it is considered that the buyer withdraws from the order.
You will receive an invoice for the payment made no later than 8 days after receiving the payment to the specified e-mail address. If you would like to receive an invoice by mail, please let us know. We recommend that you to print and save the general terms and conditions.

4. Prices

All prices are expressed in Euros (EUR). When filling in the payment data, VAT is added to the net price of the products at the rate of 22%. Prices do not include delivery costs. All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time.
The purchase contract between the provider and the buyer is concluded at the moment when the bidder confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the buyer and the provider.

5. Your order (contract concluded)

We keep your order in our computer-controlled record of orders received. We are available from Monday to Friday at the email address order@creativehealth4u.com

6. The right of withdrawal of the consumer from the contract (refund)

When purchasing digital products pursuant to point 13 of Article 43c of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 98/04 – official consolidated text, 114/06 – ZUE, 126/07, 86/09, 78/11, 38/14, 19/15, 55/17 – ZKolT and 31/18) has no right to withdraw from the purchase for digital content available in the provider’s online store.
In the event of material defects in the products or the supply of faulty products, the customer may exercise the rights in accordance with the Consumer Protection Act. The buyer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months from the day on which the defect was discovered. The buyer must describe the defect in more detail in the defect notice and allow the seller to inspect the item.
If the thing does not have the properties necessary for its normal use, or the seller’s previously known special use, or explicitly agreed features, and if the consumer correctly notified the seller of the defect within the period referred to in the previous paragraph, he may request the seller to rectify the defect, exchange of goods or refund of the purchase price. The costs of correcting the material defect shall be borne by the seller.

7. Legal notice

The CREATIVEHEALTH4U web site and online store and all data on it, images of articles, graphic and video elements are protected by Copyright and IP Laws and may not be reproduced or used without prior written permission.

8. Protection of personal data

The provider undertakes to permanently protect all personal data against loss, misuse or unauthorized access in accordance with the Personal Data Protection Act (ZVPot). The data will only be used to communicate with the user. The personal information you entrust to us is yours and we respect that. We use your data exclusively to ensure the efficient fulfillment of the order. We undertake not to share, sell or hand over user data to unauthorized persons.
The user agrees that the firm CREATIVEHEALTH4U, Mateja Kržan S.P. may process data for the purposes of business records, advertising and adaptation of content to the user in accordance with the Personal Data Security Policy, if it is included in the database of electronic e-news recipients when making a purchase.
The provider permanently protects the collected personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/07) (ZVOP-1), the Electronic Communications Act (Official Gazette of the Republic of Slovenia, No. 109/12, 110/13, 40 / 14 – ZIN-B, 54/14 – US decisions, 81/15 and 40/17) and the General Data Protection Regulation (GDPR).
Use of personal data
For the purposes of providing the services it offers and purchasing the goods, the firm collects, manages, processes and stores user data.

9. Policy on the use of cookies

The website uses cookies to provide a better user experience and to track visit statistics. Visitors are informed about the use of cookies when they first visit the website, and we ask the visitor to give their consent for the use of certain cookies. The visitor can change his decision regarding the use of cookies at any time on this website by clicking on the button in the lower left corner.
More about cookies
Cookies are small text files that are stored on your computer when you visit our website and do not harm your hardware or software. Their storage is under the full control of the user’s browser – the user can restrict or disable the storage of cookies if desired.
Cookies are not harmful and are always time-limited.
The use of cookies in the European Union (EU) is governed by the Privacy and Electronic Communications Directive 2002/58 / EC, the article relating to cookies and similar technologies has been amended by Directive 136/2009.
In Slovenian legislation, the use of cookies is determined by the Electronic Communications Act or ZEKom-1 (Official Gazette No. 109/2012), Article 157 of which represents the legal basis for the care for the privacy of Internet users.
Why are cookies needed?
They are fundamental to providing user-friendly online services. The interaction between the web user and the website is faster and easier with the help of cookies. With their help, the site remembers the individual’s preferences and experiences, thus saving time and browsing the sites more efficiently and friendly.
The company assigns a cookie to each user at the beginning of each use of the online store to identify, monitor the shopping cart and ensure traceability, which is stored in the server’s memory only for the duration of the visit to the online store and is deleted after one hour of inactivity. The company may also store some persistent cookies on the user’s personal computer, such as e.g. the user’s identification number in encrypted form for identification on the next visit to the online store or evaluation of items, with the help of which the user knows which items have already been evaluated, and indirectly Google Analytics external cookies used to analyze website visits.
An enterprise may use this data in an anonymized summary form for statistical analysis purposes. For the purpose of ensuring online security, the company also collects IP addresses from which users access the online store.
Disabling / enabling cookies
You can also disable cookies directly in your web browser.
For information about cookie settings, select the web browser you are using:
Chrome
Firefox
Opera
Internet Explorer
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If you change or delete your browser’s cookie file, change or reward your browser or device, you may need to disable cookies again. The process for managing and deleting cookies varies from browser to browser. If you need help with this, you can look in your browser’s help for users. You can also disable Google Analytics tracking at the following link.
Cookies used on this website

10. Intellectual Property Rights

The content published on this website is the property of the owner Mateja Kržan, s. p. and may not be copied, reproduced or otherwise distributed without the permission of the owner. The firm CREATIVEHEALTH4U Mateja Kržan, s. p. is also the owner of all products that are available for purchase in the CREATIVEHEALTH4U online store unless the goods have different producer. The owner of the firm, Mateja Kržan, is the holder of the IP rights, including the copyright rights to the design of services and products. The provider allows the use of materials, books and digital products and other products exclusively for personal use of the customer. Transfer to other persons, reproduction of products/services, distribution, processing of materials, public display or purchasing of these materials or design of services are not permitted and will be persecuted by the court.

11. Disclaimer

The provider regularly takes care of the up-to-dateness and correctness of the information published on its pages, but the characteristics of the products, their availability and price may change so quickly that the provider fails to correct the data on the websites. In such a case, the provider will notify the customer of the changes and allow him to cancel the order or replace the ordered product.
Photographs of products in most cases show the authentic appearance of the product, however, they may sometimes be purely symbolic and do not necessarily guarantee the characteristics of the product. The provider reserves the right to change the terms of business at any time and in any way, for any reason and without prior notice.
The provider is not responsible for complications and problems that may arise in the event of improper use of goods/services. The provider is not responsible for any occasional problems with the operation of the website, any inaccuracy of information as well as for any damage caused by the use of inaccurate or incomplete information.
The provider reserves the right to withdraw from the contract or realization of the order in case there is an essential material error in the offer to be found. The material error covers the elements based on which the tenderer would not agree to conclude the contract. These errors also include obvious price errors, which can be the result of technical and other problems.
Communication takes place exclusively through the website and e-mail.

12. Complaints and disputes

The firm CREATIVEHEALTH4U, Mateja Kržan S.P., respects the applicable consumer protection legislation and makes every effort to fulfill its duty to ensure an effective complaint handling system.
In case of problems, the customer can contact the firm CREATIVEHEALTH4U, Mateja Kržan S.P. by e-mail to customservice@creativehealth4u.com The appeal procedure is confidential.
The firm CREATIVEHEALTH4U, Mateja Kržan S.P. is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs incurred in resolving the dispute, which is also the main obstacle to the consumer not initiating a dispute in court. We therefore strive to the best of our ability to resolve any disputes amicably in a spirit of win-win solution.
Out-of-court settlement of consumer disputes
In accordance with legal norms, The firm CREATIVEHEALTH4U, Mateja Kržan S.P. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

The CREATIVEHEALTH4U, Mateja Kržan S.P., which as a provider of goods and services, enables online trade in the territory of the Republic of Slovenia as well as in the territory of the EU. The firm publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS) for the customers on the territory of Republic of Slovenia. The platform is available to consumers here.

That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.

13. Limitation of Liability

It is the customer’s responsibility to use the products safely and appropriately for the purpose of the final product. The buyer of the products/services is solely responsible for the possible consequences of improper use. The information you get in our educational health programs was not intended to replace the services of your physician, nor does it constitute a doctor-patient relationship. Information on this web site is provided for informational purposes only and is not a substitute for the personal physician’s medical advice. You should not use the information on this web site for diagnosing or treating a health condition. You should consult a physician in all matters related to your health in particular in respect to any symptoms that may require diagnosis or medical attention. Any action by the user of the information provided at this web site or following the programs is at the reader’s or participant’s discretion.
The information posted on our web site is based on the sources and data believed to be accurate at the time when it was recorded or created. Due to data and rapid changes in related fields of science, the completeness and accuracy of the materials cannot be guaranteed at all times. The used materials do not constitute legal, medical or related advice.
The end user of the information provided here and in the training programs should use the contents of our site and the materials only as general guidelines and not as ultimate source of current information and when appropriate the user should consult their personal medical adviser.
Any case studies, examples, illustrations do not guarantee that the user will achieve similar results. In fact, your results may vary significantly and factors such as your medical and many other circumstances may and will cause different outcomes with different persons.
The firm is not liable for any damage caused by misuse or ignorance of the customer.

14. Actual error

As a consumer, you have the right to exercise your rights arising from a material error, taking into account the provisions of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, 98/04 – official consolidated text, as amended, supplemented and corrected).
The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered.
The seller is not liable for material defects in the goods that appear after two years have elapsed since the thing was delivered
The product defect is real:
• if the thing does not have the properties necessary for its normal use or for marketing;
• if the thing does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him;
• if the thing does not have properties and qualities that have been explicitly or tacitly agreed or prescribed;
• if the seller has delivered a thing that does not match the pattern or model, unless the pattern or model was shown for the purpose of the information only.
The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered.
The seller is not liable for material defects in the goods that appear after two years have elapsed since the item was delivered.
The buyer can request at his own choice:
• Troubleshooting
• Refund of the amount paid in proportion to the error
• Replacement of goods
• Refund of the amount paid
If you believe that the purchased product has a material defect, contact us as soon as possible at customservice@creativehealth4u.com and attach your invoice or order number. We will offer you a replacement of the item or the option to refund the purchase price as soon as possible.
When exercising the rights under this title, the consumer must describe the defect in more detail to the firm in the error notice and allow the seller to inspect the product.
If the defect is not disputed, the company must comply with the consumer’s request as soon as possible, but no later than within 8 days. However, if there is a dispute about the defect, the company must provide the consumer with a written response within 8 days.
The right to assert a material error is regulated in more detail by the provisions.

The terms and conditions are valid from 1st December 2020 until revoked.